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VeraJohn is a bunch of low life scammers

Having reviewed the details of the dispute, we have founds as follows:

• Account x@gmail.com was registered on 19.11.2018 at 01:39:28;
• On 21st November 2018 you were informed that there were no jurisdictional restrictions in place:

Chat 21/11/2018 16:45

Hey, welcome to Vera&John! You’re speaking with Christian E, how may I help you?

Edgaras Stravinskas: Hello I would like to ask if players from Lithuania are permitted to play on your site?

Christian E: Hello there Edgaras

Christian E: One moment and I will have a look

Christian E: Thank you for holding Edgaras, players from Lithuania are able to play on our site

• On 17th January 2019 you contacted Customer Support requesting information regarding withdrawal and were advised that a bank transfer will take up to 2-3 business days as MasterCard does not function for withdrawals:

Chat 17/01/2019 14:46

Edgaras Stravinskas: Hi I just want to ask about my MasterCard. Deposits are working fine everything is okay, but it seems there is no way to cash out for MasterCard users

Edgaras Stravinskas: Or am I missing something

Edgaras Stravinskas: I want to keep playing here but the thought of no proper way of withdrawing in case I win scares me lol

Bjorn A: Hi Edgaras,

Unfortunately as mentioned in our T&C

4.13 Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently facilitate this functionality.

Bjorn A: You can find more information regarding your withdrawals from this link https://www.verajohn.co.uk/about/terms-and-conditions

Edgaras Stravinskas: Is that direct bank withdraw thing going to work 100 percent? Im using SEB bank. And is there any fees to withdraw

Edgaras Stravinskas: I mean do I need to pay fees when I withdraw

Bjorn A: Yes the direct bank withdrawal should always work and you will receive the funds in 2/3 business days and

4.16 Dumarca reserves the right to impose a reasonable fee reflecting its direct costs on withdrawals under £50. Further external banking processing fees may apply from time to time which may be outside of our control. See 4.20 of these Terms and Conditions.

• On 18th January 2019 you contacted the Customer Service representative and requested a withdrawal of EUR 110:

Edgaras Stravinskas: and i want to withdraw 110 euros

• Your account balance at the time reflected 110.85 EUR:

• On 19th January 2019 you provided Customer Services your bank account details and confirmed that a manual payment would suffice;
• You however proceeded to wager the balance in your account down to 0 as reflected below:

• You were provided the 110 EUR withdrawal originally requested, but the balance was wagered away during processing.
• Your account was blocked on 21.01.2019.

Given the above, we are satisfied that, as a result of you having depleted the account balance during processing of the withdrawal, a refund of deposits is not due.

Should you have evidence to the contrary, please provide it to us within the next seven days and we will investigate further. In the absence of having received such evidence, the dispute will be closed in favour of the operator.

Kind regards,

Estelle

After all this waiting they answered to the wrong problem and request. That’s how eCOGRA works. Jesus christ it’s like their job is to back up casinos. They literally got info on verajoh support lying about jurisdiction and they don’t even care lol what kind of service is this are you kidding me? I’m speechless