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Diamond VIP Casino Review
Diamond VIP Casino is a blacklisted online casino which uses TopGame Technology and BetSoft software. OUSC has blacklisted Diamond VIP Casino because it has shown a pattern of deceptive behavior toward players. It is the software from Pragmatic Play, formerly TopGame Technology, which concerns us.
A number of sites which use TopGame Technology software are considered rogue casinos in the industry. Gamblers complain that the casino makes bonus promises it does not keep, pays withdrawals slowly, and sometimes does not pay winnings at all. We do not recommend this site.
Longtime OUSC readers know we have recommended Betsoft casinos before. Betsoft 3D slots are visually stunning and the developer is one of the best in the US-friendly online slots business. If you want to try Betsoft slots, we recommend signing up for Slots.lv, an American-friendly site which also uses Betsoft software.
- Owner: Morriyen NV, also known as TVMUK Ltd.
- Established: 2010
- License Location: Costa Rica.
- Non-Casino Games: Bingo.
- Currencies Allowed: US Dollars, Euros, Australian Dollars, Canadian Dollars, and South African Rand.
- Software Providers : Pragmatic Play (TopGame Technology), Betsoft, Parlay Entertainment (Bingo).
- Live Dealer Games : Yes.
Comparability and Eligibility
- Instant Play : Yes.
- Download : Yes.
- Mobile : No.
- Country Restrictions : Israel, Costa Rica, Denmark, Poland, Bulgaria, Romania, and Ukraine.
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Diamond VIP Casino Summary
Diamond VIP Casino is owned by Morriyen N.V., which also owns the notorious Rome Casino. In 2009, it was discovered that Rome Casino was cheating its players. Diamond VIP Casino is also associated with a group called “TVMUK Ltd”, which is likely another name for Morriyen N.V. (or perhaps a subsidiary). The site is likely owned by Diamond VIP Casino, while the affiliate program is named Diamond Affiliates. Beware online casinos whose owners are mysterious, or which seem to have many leadership changes.
Pragmatic Play (formerly TopGame Technology) is the provider of software for Diamond VIP Casino. Top Game is the provider for other troubled online casinos such as Aztec Casino, Rome Casino, Thebes Casino, Casinostates, and Rich Casino. Each of these brands has a number of horror stories associated with it. This thread involving Rome Casino is a good example of the instability and trickery used by TopGame Technology.
Top Game handles customer support for these casinos, so anyone playing at Diamond VIP Casino is likely to get the same service – meaning little service at all. A mountain of player complaints suggest Top Game sites like Diamond VIP Casino do not pay winnings or pays slowly.
- Bonus Amount: $10,000+. Don’t be fooled by the big bonus. It is useless if you can’t withdraw the winnings.
- Platforms Supported: Microsoft Windows.
- Type of Casino: Online & Live Dealer.
- Number of games: 101 games, including 74 online slots, 17 table games, and 10 specialty games.
Pros of Diamond VIP Casino
- Good slot machine selection.
- Huge bonuses.
- Several currencies supported.
Cons of Diamond VIP Casino
- Slow withdrawals.
- Denial of winnings.
- Bad customer support.
- Arbitrary and sometimes incoherent policies.
- Software with glitches.
- Unfair practice.
- This is a blacklisted casino.
Diamond VIP Casino is a bad choice for online gamblers. The site’s terms and conditions are unclear. Games sometimes don’t work the way they should. Customer support is erratic and devious. Payouts are undependable. Other honest websites have also blacklisted Diamond VIP, such as Wizard of Odds.
Again, if a casino player wants to gamble online, choose one of the sites from among our Gold-rated online casinos. Your gaming experience will be more enjoyable and it’s likely to save you a lot of money.
Also, you can check out our list of recommended legit online casinos to learn more about where to play safely.
History of Player Complaints
Diamond VIP Casino’s FAQ page says it all. Instead of asking what the withdrawal methods on the site are, the question asks, “Can I withdraw money at Diamond VIP Casino?”
Those who play at Diamond VIP Casino for any length of time come to ask the same question.
The main software provider for Diamond VIP Casino has a long history of trouble. In fact, that company (TopGame Technology) has changed its name in order to disassociate itself from the reputation it has built. Like Philip Morris changing its name to Altria Group (yet still selling cigarettes), TopGame Technology still tries to scam real money gamblers, even if it is now called Pragmatic Play.
Anytime a company changes its name in this industry, it’s a red flag. Consider all the time companies spend promoting themselves. Then consider the time and money that same company is going to spend promoting the new brand. It only changes its name if it is absolutely necessary.
Due to most of the player complaints happened during the TopGame era, I’ve continued using that name in the discussion below. A quick perusal should give players an idea of why the company’s name needed to change. This is why they are no longer recommended at CasinoMeister.
Slow paying winnings is the bane of online gamblers, and Diamond VIP Casino is one of the worst abusers. For the first six months, players receive only $500 a week. After six months, the maximum withdrawal per week is $1,500. This even goes for progressive jackpot wins.
Let me repeat that: If you win a $2.7 million progressive, you’ll only be able to withdraw about $75,000 of that money PER YEAR. It would take you over 35 years to retrieve your winnings.
Multiple Deposits before Withdraws
Almost as crazy is the first deposit policies. Before a player can withdraw one cent, that player has to make three deposits. There is simply no other way to receive a cashout, under any circumstances.
Rollover Requirements on First Deposits
Players do not like big rollover requirements on their welcome bonuses. Those players understand such wagering requirements must exist to protect the casino, so they put up with them. Diamond VIP Casino goes one step further and stipulates a rollover requirement for all deposits. Even if you waived your deposit bonus, you would still face a wagering requirement before you could withdraw money you deposited.
Fake Bonus Offers
One customer representative offered $10,000 for a $5,000 deposit. It was obvious this meant that the money in the account would be $15,000 after a $5,000 deposit. This person first told the player he could play any game, including video poker, to clear the rollover requirement. Later, the customer was told it was a slots-only requirement.
Still later, a supervisor appeared and said the customer rep was not authorized to offer the $10,000 bonus. The supervisor did not honor the agreement. Instead, he encouraged the player to keep playing through their deposit, though he was given no kind of bonus offer.
This was how a reported whale was treated, who had (by his own admission) lost $100,000 at 888casino in a day’s time previously that week. If the high rollers are not going to get good treatment, nobody is.
Posting Player Emails
Missing Wild Symbols
Some TopGame slots like Diablo 13, Wild Sevens and Dougie’s Delight suddenly began to have a missing wild symbol on the 1st and 5th reel. The missing wilds meant the game was almost impossible to beat. This continued for a long time on Rome Casino, and might have affected other websites.
Players first began to notice the glitch in late-May. It was verified by multiple members over the next few days. TopGame was made aware of the problem in early June. It wasn’t until June 19 that a company official made a statement on the issue.
This employee, “Jonathan,” offered to return player deposits, saying the wild symbols on most of their games were not so pivotal. Jonathan also pointed out the payout percentage was 96.7% on their site, and that TST was auditing TopGame’s software.
Payment Processing Information
These are the banking options that the casino offer:
- Methods: Check by Mail, ACH eCheck, Bank Wire Transfer.
- Limits: Minimum withdrawals are between $20 and $500, with no upward limit.
- Times: 1 to 14 days, depending on payment method.
- Methods: American Express, Visa, MasterCard, Money Transfer, Easy Debit, Paper Check, ACH eCheck, Bank Wire Transfer.
- Limits: At least $10,000. $25 minimum deposit for US, Australian, and Canadian dollars. 25 is the minimum for Euros, too. For South African Rand, it is 250. No upward limit seems established.
- Limits Increased: Yes, though evidence suggests managers sometimes contradict their sales reps. Players might be promised a limit increase, then have it denied later.
- Customer Support: +33 1 76 54 21 51 or +1 888-260-5298 (Toll Free)
- Email Address: [email protected]
- Accounting: [email protected]
- Tech Support: [email protected]
- Affiliates: [email protected]
- Live Chat: Yes, with TopGame Technology personnel.
- Phone number: +27 80 078 0016
- Facebook: Diamond VIP Casino Facebook
- Twitter: Real Diamond VIP Casino
- Response Time: Instantly through live chat. Responses are quick, though players have reported eccentric behavior by customer support.
- Languages: English, French, German.
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Each of the payment methods has its own withdrawal limits. Bankwire is $500 minimum with a $28.75 fee. ACH Bank Transfer is a $100 minimum with $10 fee for cashouts less than $1000, while $20 fee for withdrawals greater than $1000.
The minimum withdrawal for a paper check is $300, with a $20 fee. These payments must be transacted through an ATM machine, and Diamond VIP Casino will not send paper checks to PO boxes.
Diamond VIP Casino Table Games
The table games selection includes craps, Casino War, and three types of blackjack. It is no surprise that Multihand Blackjack is offered, since this is the form of 21 which offers the biggest exposure to the house edge. Casino War is a version of the children’s game “War,” which actually has one of the best expected returns of any table game which doesn’t require strategy. Craps is another example of a table game you don’t need a lot of strategy to play well.Diamond VIP Casino has 5 versions of roulette – a game which, unsurprisingly, has a higher house edge. Electronic Roulette is the online version of a game, while Swipe Roulette, Roulette Black Diamond, and Roulette Titanium are exotic games which are likely to attract the attention of new players.
Diamond VIP Casino Jackpot Games
Diamond VIP Casino offers a number of jackpot games. The jackpots range from $50,000 to $2,733,048. The Red-White-Blue Slots series and the Sweet Surprise series each feed into the same progressive jackpots. Both the Diablo 13 Slots and the Bingo Slot series have jackpots over $2 million.
- Diablo13 Slots – $2,733,048
- Red White Blue 3 Lines – $1,208,070
- Red White Blue 5 Lines – $1,208,070
- Crazy Jungle – $50,000
- Sweet Surprise Slots – $1,208,070
- Sweet Surprise 3 Lines – $1,208,070
- Bingo Slot – $2,339,227
- Bingo Slot 3 Lines – $2,339,227
Beware these games, though. For a time, a glitch in the software for Diablo 13 Slots meant that the wild symbol did not appear in the 1st and 5th reels. This meant it was virtually impossible to win the progressive jackpot on the game. It took a month of grousing from the player community to get the software providers to repair the software. I would not trust these progressives.
Diamond VIP Casino has 9 different specialty games, including online scratch&win games, real money Keno titles, Baccarat, and Weed Wacker. A specialty game is one which is not among the normal list of table games, but is offered somewhere in the casino. Baccarat is an odd inclusion in this section, because it is a standard table game. The full list of games can be seen below.
- Tiki Treasure – Scratch&Win
- Beach Bums – Scratch&Win
- Penguin PayDay – Scratch&Win
- Pirate’s Pillage – Scratch&Win
Betsoft Slot Machines
Betsoft games can be found on Diamond VIP Casino Online Casino. These are some of the prettiest 3D slot machines you’ll ever see. Most of the best Betsoft slots appear to be available. A list of the most heavily promoted games on the site can be found below.
Again, players can find much better online casinos which offer Betsoft 3D slots. We recommend Slots.lv, which is legitimate and trustworthy. Bitcoin gamblers should consider Ignition Casino, which is similarly reliable, but offers bitcoin deposits and withdrawals.
Live Dealer Games
Diamond VIP Casino offers three live dealer games: Roulette, Baccarat, and American Blackjack. It is thought the gaming studio is located in Panama or Costa Rica. Like many aspects of this company’s operations, little is known about them.
Video Poker Games
Diamond VIP Casino has only four types of video poker, but they are some of the best versions of the game. Deuces Wild has the best odds among the four games. Joker Poker (Joker Wild) is the next-best. Deuces & Joker is an inferior form of the game which might draw the eye, because it’s rarer. I would not recommend it, because the original video poker (Jacks or Better) has better odds.
- Jacks or Better Video Poker
- Deuces Wild Video Poker
Players should be wary of customer service agents who claim that the bonus wagering requirement includes video poker. A famous case was posted on CasinoMeister in which this was promised, only to have this repudiated by a higher-level supervisor later. It was a classic bait-and-switch tactic.
Diamond VIP Casino Bonuses
The deposit bonuses at Diamond VIP Casino are based on the day of the week, so gamblers who want to make a deposit must pay close attention. Also, the bonus percentage increases based on the size of the deposit you make. You can see the details in the table below.
|Monday||$200 at 200%. Receive 150% on your next deposit.|
|Tuesday||$3000 at 300%. Receive 200% on deposits between $500 and $999.|
|Wednesday||$1,250 at 250%. Receive 200$ for deposits between $200 and $499.|
|Thursday||$3000 at 300%. Receive 200% on deposits between $500 and $999.|
|Friday||$1,250 at 250%. Receive 200$ for deposits between $200 and $499.|
|Saturday||$3500 at 300%. Receive 300% on deposits between $500 and $999.|
|Sunday||$1,250 at 250%. Receive 200$ for deposits between $200 and $499.|
There’s really no reason to be offering different bonuses except to add confusion. If a bonus offer is sustainable on Monday, the operator should be happy to offer it on Tuesday. This is a sign that the bonus promotions are meaningless, because the ownership hasn’t put thought into what the best bonus would be.
High Stakes Weekly Tournaments
The High Stakes Weekly Tournament takes place on Sunday and has a 1st place prize of $75,000. The signup for this tournament is $1,000 minimum. That implies that players can sign up for more money. According to the tournament rules, the ultimate winner is determined by activity, so this seems to shift odds heavily in the favor of volume gamblers.
Notice this stipulation in the tournament’s description: “The casino reserves the right to decline a winner based on account activity, in this case the prize being awarded to the next winner on the list.”
According to the stipulation, if you have the biggest prize amount throughout this tournament, you might not necessarily be offered 1st place. Instead, the prize might be awarded to the next player on the list “based on account activity.”
If withdrawal requests are made based on some kind of arbitrary “account activity”, the casino can make up almost any condition to cheat players of their winnings. This is why OUSC does not recommend this casino, because it has suspicious terms and conditions for determining winners.
Diamond VIP Casino also offers a daily High Stakes Tournament with a lower buy-in and smaller prize pool. The entry fee is $500 minimum and prizes range from $500 to $3500. Once again, winners are determined by account activity.
One of the most interesting promotions is the Weekly $100,000 Tournament, usually just referred to as the “100K Tournament.” In this event, anyone who makes a $25 deposit and gambles during the week is eligible to win up to $30,000. Whoever accumulates the most “tournament points” wins the top prize.
How these tournament points are accumulated is never detailed exactly. It might be that the person who wins the most money receives the most tournament points. It might be that the person who bets the most money in a given week received the most tournament points. Even then, the site reserves the right to disqualify a player from winning prize money, based on their account activity.
There are dozens of reasons an American real money gambler should stay away from Diamond VIP Casino. This online casino has had more than its share of complaints. Sites owned by its ownership group, Morriyen NV, are notorious in the industry. The main software provider and customer support team are notorious.
To recap the most egregious offenses:
Players can only withdraw $500 a week for the first six months. After that, the maximum withdrawal is $1500. This applies to progressive jackpots, so you’ll be paid a $2 million prize in $1500-a-week installments for the next 35 years — no exceptions.
Players must meet a wagering requirement to withdraw their funds. That’s all funds — not just the deposit bonus. Any negotiated bonuses for high rollers are not honored. Big tournaments are not determined by elimination, but by stipulations only Pragmatic Play knows.
On top of all that, the software has been found to be glitch-ridden, so the jackpot games cannot be trusted. This is a rogue casino, and it has earned its trip to the blacklist. Under all circumstances, stay away from Diamond VIP Casino.